Industries / Property & Real Estate
Property & Real EstateFrom request to resolution. Nothing falls through the cracks.
Property management revolves around properties, tenants, owners, contractors and compliance obligations. chx4-work connects maintenance work, tradespeople, tenant communication and your own team in one system, built for high-volume maintenance and recurring work.
Every request is a promise to a tenant and an owner.
A leaking tap, an inspection finding, a compliance deadline. Each one has to be noticed, owned, done, proven and reported back. When those steps live in inboxes, spreadsheets and phone calls, something eventually slips, and the portfolio pays for it in tenant satisfaction, owner trust and compliance risk.
Requests go quiet
Nobody is sure who owns a job, so tenants chase and managers re-ask.
Proof is scattered
Photos, emails and work orders sit in different places when an owner or auditor asks.
Contractors are coordinated by phone
Scopes, timing and access are re-explained for every visit.
Risk arrives late
Compliance deadlines and workload pressure only show up once they're already a problem.
Owners · Contractors
A continuous cycle, not a to-do list.
chx4-work connects every stage of the loop. Every review identifies new actions, risks and opportunities, and they go straight back into the loop.
1Report
Issues, requests and obligations are identified: maintenance requests, tenant complaints, owner requests, inspection findings and compliance requirements.
What needs attention?
2Assign
The right person is allocated: property manager, maintenance coordinator, contractor, tradesperson or internal team member.
Who owns this?
3Action
Work gets done: repairs completed, inspections conducted, documents collected, follow-ups completed and communication sent.
What has been done?
4Record
Everything is captured: photos, emails, notes, work orders, compliance documents and approval records.
Can we prove it happened?
5Communicate
Stakeholders stay informed: tenant updates, owner notifications, contractor coordination, escalations and resolution advice.
Does everyone know what's happening?
6Review
Performance and risk are monitored: open requests, service levels, compliance deadlines, team workload and portfolio health.
What needs attention next?
Designed for high-volume maintenance and recurring work.
Maintenance, clearly organised
Structured jobs, priorities and service history for every property.
Staff and contractors in step
Shared schedules and clear scopes, so everyone knows what's booked and why.
Proof of work
Photos, notes and completion checklists captured on the job.
One place for requests
A service desk where requests, changes and issues are logged, tracked and answered on the record.
Realistic capacity
Plan with leave, workload and upcoming jobs in view.
Simpler reporting and billing
Timesheets and expenses sync to Xero, with standardised onboarding and role-based access behind them.
Wondering whether now is the time? Read why informal processes stop working as you grow.
Ready to bring jobs, people and finance into one system?
See how chx4-work runs for a business like yours: your crews, your jobs, your approvals, connected to Xero.